Returns & Refund Policy
We want you to love your Pro-Banner system.
Eligibility:
You may request a return or replacement if:
- The product arrives damaged or defective.
- An incorrect item or size was received.
Custom-printed banners cannot be returned or refunded once production has begun, unless damaged or misprinted.
Process:
- Contact our support team within 7 days of delivery at support@pro-banner.com.
- Provide order number and clear photos of the issue.
- Our team will review and arrange replacement, credit, or refund where applicable.
Restocking Fee:
Non-defective returns may be subject to a 15% restocking fee to cover handling.
Exchanges:
If you need to exchange a product for a different size or configuration, contact us we’ll guide you through the process.